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Since its humble beginnings the market for online retail has grown steadily. This is particularly evident in the UK where ecommerce accounts for 20% of retail sales.
Online shopping is a popular way for consumers to research brands and make purchases. About 45% of them prefer to "buy online and then pick it up in store". This is a fascinating shift in consumer behaviour that bricks-and-mortar stores should take note of.
1. Online retail sales in the UK
It's no secret that online retail sales in the UK have grown significantly over the past few years. In fact, according to data from 2023 the B2C e-commerce market is set to hit almost $120 billion by the end of next year. This growth is due to changing consumer shopping habits and the adoption of digital transformation technologies by retailers. Bricks and mortar shops are losing popularity as consumers increasingly shop online.
With this in mind, it's important for both pureplay and omni channel retailers to know what motivates customers to purchase online. We've compiled retail sales figures and stats that are both eye opening and revealing to help you.
Fashion is the most popular retail sector in the UK with 28 percent of all online sales. This is probably due to a greater variety of merchandise that are available and the convenience of being able to try on clothes without leaving the comfort of your home. Electronics is second, with 16% of all online sales. This is likely due to the constant need for new gadgets and the desire to keep up with most recent technology. Hobbies and leisure products are also popular items to purchase online, with 15% of all online sales.
When asked about the factors that drive consumers to shop online, 57% of UK consumers said convenience was the main reason. This is followed by 48% who pointed to price comparison and 37% said they were seeking special offers or discounts. These findings indicate that UK shoppers are less price-driven than their European counterparts and are more focused on convenience and a broad product selection.
2. Online shopping in the UK
Shopping online is becoming part of daily life for many UK consumers. Be it for electronics, groceries or even clothes - more than half of UK residents over 65 have made a purchase on the internet within the last year. With a variety of payment methods available buyers can also pick the time and date they would like their purchases to be delivered.
While there are many reasons for shoppers to shop online among them, the most common include convenience, price, and availability. In fact, 57% cite convenience as the primary reason to shop online clothing sites uk. Then, another 48% pointed to lower prices while 37% said they have a wider choice of options.
Online shopping habits of UK customers are also becoming increasingly eco-conscious. For instance 79 percent of UK online shoppers report that they recycle boxes and other packaging materials they have purchased from their purchases. They could take action if their orders are not packaged in a sustainable friendly manner.
Certain consumers are looking to make their shopping experience more personal. They are not just trying to reduce their environmental impact, but also to reduce their carbon footprint. For example, 35 percent of UK shoppers have bought clothes, list of online shopping Sites uk footwear, or accessories from a store that has their size information on the file. This lets them avoid the return process and get what they want quicker.
It is interesting to know that UK consumers are reported to be more eager than ever before to wait for online orders. This could be due to the fact that British shoppers are more accustomed to the longer delivery time and are aware of the length of time it takes to receive an item via the mail.
3. Online shopping in the UK according to age group
Online shopping is very popular in the UK. Clothing and accessories are among the most sought-after purchases followed by groceries and entertainment such as music and movies. Online shopping is also very popular in the UK during the annual Black Friday and Christmas sales. These sales are extremely practical for shoppers. Online comparisons of products and prices are also possible when purchasing these items.
It is crucial to understand that online shoppers are very diverse and this makes it crucial for ecommerce businesses to understand what their target market is seeking when they purchase products. It is also essential to know how long each type of consumer spends online. The younger generation, for instance is more likely to use mobile devices to shop than any other age group. This is because this age group is very time-poor and will use multiple devices to complete online tasks.
The older generations are, however, likely to have more shrewd buying online from uk to ireland habits and are less influenced by advertisements on the internet. They are also more likely to visit high street stores to look at and feel products before making purchases. However, this doesn't mean they will not buy online. The convenience and ease of shopping online are still appealing.
Another interesting aspect to consider when shopping online is the fact that older generations are more likely than younger generations to anticipate and expect free shipping on all of their purchases. They are also more likely to abandon carts if shipping charges seem excessive. Additionally, 61% of those over 55 say that they will add more items to their cart in order to reach the threshold of free delivery.
4. Online Shopping Figures uk shopping in the UK depending on gender
Men and women in the UK are equally likely to shop for goods online. Women are more likely than men to make big purchases, such as electrical appliances and furniture. Both groups are more likely to buy fashion household and garden products, consumer electronics, and cosmetics and health products.
In addition, UK consumers are increasingly looking for businesses that are environmentally-friendly and community-based. Studies have shown that 70% of shoppers are influenced by how a retailer responded to the COVID-19 pandemic with 69% of these searching for brands that support and are in close contact with their local communities.
Shoes and clothing are the most requested items for online shopping in the UK. In fact, 62 percent of female British online shoppers bought these items in the year 2020. However online sales aren't limited to the clothing sector, with a variety of other products on sale, such as kitchenware, jewellery, and sports goods.
As a result, online shopping is becoming more popular as a method to find the best prices on these items. Some analysts predict that by 2024, ecommerce sales could account for almost one third of retail sales.
While some retailers struggle to deal with the rise in online shopping, others are flourishing. Online sales are booming in health and wellness gardening, home and garden and consumer electronics.
In the future, online shopping for these products is expected to continue to grow. As the number of people who use the internet is growing, it is expected that online shopping will be more popular in the near future. As online shopping grows more popular, merchants must ensure that their websites are optimized for mobile devices. They should also offer a simple and secure checkout process.
5. Online shopping in the UK by region
The UK is among the leading European ecommerce markets. The majority of its customers are influenced convenience, price and a wide range of products when they shop online. These factors make it a perfect location for retailers to improve their online presence and provide an easy online shopping experience.
During the COVID-19 epidemic, online sales grew significantly as people opted for secure and convenient alternatives to instore purchases. This trend has continued following the pandemic as consumers continue to buy online as an alternative.
Online shopping is a major component of the UK retail industry There are estimates that it could account for three-quarters of all retail sales in 2024. This growth is a result of the increasing adoption of e-commerce by customers and technological advances.
57 percent of UK online shoppers say that convenience is the primary reason why they shop online. This is closely followed by 48% who say that it is easier to discover special deals and offers and 37% who say there's a greater variety of merchandise available online. In Europe the majority of shoppers cite lower prices as a key factor in their decision to buy online.
Consumers are also open to trying new brands and products when they shop online. Almost 25% of online shoppers have bought products they've never purchased on the high-street before, and half are willing to try new items when purchasing from an online marketplace like Amazon. UK customers are awed by the buy now and pay later checkouts. 29 percent of online shoppers have made use of this method in the last year.
A solid return policy for online purchases for the UK is also an important aspect of e-commerce. The majority of online shoppers (59 percent) will look up a retailer's returns policy before purchasing, and more than half will expect the seller to be responsible for both arranging and paying for return shipping.
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