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The market for online retail has grown exponentially since its humble beginnings. This is especially evident in the UK where ecommerce is responsible for 20% of all retail sales.
Many consumers use online shopping to research brands before making a purchase and 45% prefer to "buy online, pick up in store". This is a change in the way people shop that brick-and-mortar shops must be aware of.
1. Online retail sales in the UK
It's no secret that sales of online retail in the UK have grown significantly in the last few years. According to data from 2023, the B2C online market is expected to reach almost $120 billion next year. This growth is driven by the changing habits of consumers and the adoption of digital transformation technologies by retailers. Bricks and mortar shops are losing popularity as customers increasingly shop online.
With this in mind, it's essential for both pureplay and omni channel retailers to know what motivates customers to purchase online. We've put together statistics and figures for retail sales that are both eye opening and revealing to help you.
Fashion is the most favored retail sector in the UK, accounting for 28 percent of all ecommerce sales. This is probably due to a greater variety of merchandise accessible and the convenience of being capable of trying on clothes without having to leave the comfort of your home. Electronics is second with 16% of the sales made through e-commerce. This is likely because of the constant need for new devices, as well as the desire to keep up with the most recent technology. Hobbies and leisure products are also a popular purchase online, with 15% of all online sales.
When asked about the reason they shop online, 57% said it was because of convenience. This is followed by 48% who pointed to price comparison, and 37% who indicated they were looking for special discounts or offers. These findings indicate that UK shoppers are less driven by price than their European counterparts, and are more focused upon convenience and a wide product variety.
2. Online shopping in the UK
Online shopping has become a daily part of life for many UK residents. Be it for electronics, groceries or even clothes - more than half of UK residents over the age of 65 have made a purchase online in the last year. With a wide variety of payment options available buyers can also pick the time and date they would like their purchases to be delivered.
Price, convenience and accessibility are among the top reasons why consumers shop online. In fact, 57% of shoppers who shop online cite convenience as the main reason for their shopping habits. Then, 48% cited lower prices as another benefit and 37% noted an increased selection of options.
UK consumers are also becoming more environmentally conscious with regards to their shopping online. For example, 79 percent of UK online shoppers report recycling boxes and other packaging materials from their purchases. They could take action if their orders are not packaged in an environmentally green manner.
In addition to reducing their impact on the environment, some consumers are also trying to make their online shopping experience more personal. For instance 35 percent of UK shoppers have bought clothing, footwear, or accessories from a retailer with their measurements on the file. This lets them to avoid the return process, and get what they need faster.
Interestingly, UK consumers are reported to be more willing to wait for their online orders than they were during the pandemic. This could be due to the fact that they are more used to the slower delivery times and are more aware of how long it takes for the item to be delivered via the mail.
3. Online shopping in the UK by the age group
Online shopping in the UK is a very popular pastime for a large number of people. The most sought-after purchases are clothes and accessories, followed by groceries, and finally media such as music and movies. Online shopping is very popular in the UK, especially during the annual Black Friday sales and Christmas sales. This is because people find these sales convenient. Comparisons of prices and products are also possible when purchasing these items.
It is essential to realize that online shoppers come from a variety of backgrounds. This makes it essential for online retailers to know what their target audience is searching for when buying products. Additionally, it is also important to be aware of the amount of time each age group is spending shopping online Shopping figures uk. The younger generation, for instance, is more likely to use mobile devices to shop than any other group. This is because the younger generation is less time-conscious, and will use several devices to complete online tasks.
The older generation tends to be more sceptical about their buying habits and less influenced by online advertisements. They also prefer to go to high-street stores to experience products before making a decision. However, this doesn't mean they won't buy online. The convenience and ease of online shopping are still appealing.
Another important aspect to consider when shopping online is the fact that older generations are more likely than younger generations to expect and expect free shipping on all their purchases. Additionally they tend to drop their carts when they believe that shipping costs are too high. Additionally, 61% of those over 55 say they'll add more items to their shopping carts in order to reach the threshold of free delivery.
4. Online shopping in the UK in accordance with gender
Women and men in the UK are equally likely to shop for items on the internet. However women are more likely to make big purchases, like electrical appliances or furniture than men. Both groups tend to spend more on clothing, home and garden products, consumer electronics, and cosmetics and health products.
In addition, UK consumers are increasingly looking for businesses that are environmentally-friendly and community-based. Studies have revealed that 70% of consumers are influenced by the way the retailer has responded to the COVID-19 pandemic, with 69% of them searching for brands that support and are in close contact with their local communities.
Shoes and clothing are the most sought-after items to buy online in the UK. In fact 62% of British women who shop online purchased these items by 2020. Online sales aren't limited to clothing. Other products such as jewellery, kitchenware and sports goods are also available.
Online shopping is becoming more popular for finding the most affordable bargains. In fact, some analysts predict that e-commerce sales will make up nearly one-third of all retail sales in 2024.
While some retailers struggle to cope with the increase in online shopping, others are flourishing. Online sales are increasing in health and wellness gardening, home and garden and consumer electronic.
The trend for buying online for these items is expected to continue to expand in the years ahead. As the number of internet users increases it is anticipated that online shopping will become more popular in the near future. With the increasing popularity of this method of shopping, it is essential for retailers to make sure their websites are optimized for mobile devices and provide a simple and secure checkout process.
5. Online shopping in the UK by region
The UK is a top European online retail market. When they shop online the British consumers are influenced primarily by price, convenience and a variety of products. These factors make it an ideal spot for retailers who wish to improve their web presence and provide seamless shopping.
During the COVID-19 pandemic online shopping stores list sales grew significantly because consumers were looking for secure and convenient options for shopping. This trend has remained in place post-pandemic as consumers continue to use online shopping as a viable alternative.
Online shopping is a major part of the UK retail market, with some estimates suggesting that it will account for a third of all retail sales in 2024. This increase is the result of the growing acceptance of e-commerce by customers and uk online shopping sites for electronics technological advances.
57% of UK online shoppers say that convenience is the primary reason why they shop online. This is followed closely by 48% who state that it is easier to discover special deals and offers, and 37% who say there's a wider selection of products available online. In Europe, a higher proportion of shoppers mention lower prices as a major reason for them to purchase online.
Consumers are also open to trying new brands and products when they shop online. Nearly a quarter of online shoppers have purchased products that they've never seen on the high-street before, and half are eager to try new products when shopping on an online marketplace like amazon online shopping clothes uk. Pay-as-you-go checkouts are a favorite option for UK customers, with 29% of online shoppers using the buy now pay later option in the last year.
In addition to this, a strong online return policy is a crucial aspect of the ecommerce environment in the UK. The majority of online buyers (59%) will research the returns policy of a retailer prior purchasing, and a majority will expect the seller to be responsible for the return and payment shipping.
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