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Since its humble beginnings the market for online retail has grown steadily. This is particularly evident in the UK where e-commerce accounts for 20% of all retail sales.
Many consumers use online shopping to research brands prior to purchasing and 45% prefer to "buy online, then pick up in stores". This is an interesting shift in consumer behavior that bricks and mortar stores should pay attention to.
1. Online retail sales in the UK
It's not a secret that retail sales online have grown significantly in the UK in recent years. According to data from 2023 the B2C e-commerce market is expected to reach nearly $120 billion by next year. This growth is driven by changing consumer shopping habits and the use of digital transformation technologies by retailers. As a result, bricks and mortar stores are losing popularity as more consumers are turning to online retailers to make their purchases.
With this in mind, it's important for both omni channel and HomePage pureplay retailers to know what motivates customers to purchase online. To help you do this, we've compiled a collection of retail sales figures and other statistics that are both eye-opening as well as informative.
Fashion is the most sought-after retail industry in the UK, accounting for 28 percent of all e-commerce sales. This is probably due to a wider selection of products available and the convenience of being in a position to try on clothes without having to leave home. Electronics is the second most popular item, accounting for 16% of e-commerce sales. This is likely due to the constant demand for new gadgets and a desire to keep up with most recent technology. Hobbies and leisure products are also a favorite purchase online, with 15% of all online sales.
When asked what drives shoppers to shop online 57 percent of UK consumers said convenience was the primary reason. This is followed by 48% who pointed to price comparison and 37% said they were seeking special discounts or offers. These results suggest that consumers in the UK are less driven by price than their European counterparts and are more focused on convenience and a broad variety of products.
2. Online shopping in the UK
Online shopping is now a regular part of the lives of many UK residents. Nearly half of UK people aged 65 and older have made a purchase on the internet in the past year. With a wide range of payment options buyers can also pick how and when they want their goods to be delivered.
Accessibility, convenience, and price are among the top reasons why customers shop online. In fact, 57% of shoppers cite convenience as their main reason for shopping online. Then, 48% cited lower prices as an additional advantage, while 37% cited a wider range of options.
UK consumers are also becoming more eco conscious with regards to their online shopping habits. 79% of UK customers recycle boxes and other packaging materials from their online purchases. They could take action if their orders are not packaged in an environmentally green manner.
In addition to reducing their environmental impact, a few customers are also seeking to make their shopping experiences more personal. For example, 35 percent of UK customers have purchased clothes or footwear from a retailer that has their size information on file. This lets them bypass the return process and get what they want quicker.
It is interesting to note that UK customers are reported to be more willing than ever to wait for online orders. This could be due to the fact that UK customers are more used to the slower delivery time and are aware of how long it takes to receive an item through the mail.
3. Online shopping in the UK depending on the age group
Shopping online is a huge hit in the UK. The most popular items to purchase are clothes and accessories, followed by food items, and finally media like movies and music. Online shopping is very popular in the UK particularly during the annual Black Friday sales and Christmas sales. These sales are extremely practical for shoppers. It is also simple to compare prices and products online Shopping figures uk when making these types of purchases.
It is important to know that online shoppers are a diverse group. This is why it is crucial for ecommerce companies to understand the type of customer they are searching for when buying products. It is also essential to know how much time each group of shoppers spends online. For example, the younger generation is more likely to shop using mobile devices than any other age group. This is due to the fact that this age group is busy and uses multiple devices to complete online tasks.
The older generations are more cautious in their buying habits and less influenced by online advertisements. They also tend to visit stores on the high street to feel and see items before making purchases. This does not mean they won't buy online. The convenience and ease of online shopping are still very appealing.
Another important aspect to consider when shopping online is that older people are more likely than younger generations to expect and request free shipping on all their purchases. Additionally, they are more likely to abandon their carts if they believe that shipping costs are prohibitive. Additionally, 61% of people over 55 say they'll add more items to their shopping carts in order to reach the free delivery threshold.
4. Online shopping in the UK according to gender
In the UK, men and women are equally likely to shop online. Women are more likely than men to make major purchases, such as electrical appliances and furniture. Both groups are more likely to purchase fashion cosmetics, health and beauty products gardening, home and garden and consumer electronics.
In addition, UK consumers are increasingly looking for businesses that are environmentally-friendly and community-based. Studies have revealed that 70% of consumers are influenced by how a company responded to the COVID-19 pandemic with 69% of them searching for brands that support and are in close contact with their local communities.
Shoes and clothing are among the most popular products to buy online in the UK. In fact 62% of British women who shop online bought these items by 2020. However, online sales aren't restricted to the clothing sector with a wide range of other products on sale, like kitchenware, jewellery and sports goods.
Shopping online is becoming increasingly popular to find the most affordable bargains. Some experts predict that by 2024, ecommerce sales could account for more than a third of all retail sales.
Some retailers are struggling with the growth of online shopping while others are flourishing. Particularly the rise of online sales for health, fashion, beauty as well as gardening and home as well as consumer electronic.
In the near future the future, online shopping for these products is expected to increase. With the number of people having access to the internet continuing to increase it is anticipated that customers will opt for online shopping in the future. As online shopping becomes more popular, retailers must ensure that their websites are optimized for mobile devices. They should also offer a simple and secure checkout process.
5. Online shopping in the UK, by region
The UK is a leading European online marketplace. Its consumers are influenced by convenience, price and a vast selection of products when they shop online. These factors make it a great opportunity for retailers to improve their online presence and provide an effortless shopping experience online.
During the COVID-19 Pandemic, online sales increased dramatically as consumers chose secure and convenient alternatives to shopping. This trend has remained in place post-pandemic as consumers continue to embrace online shopping as a viable alternative.
Online shopping is an important part of UK retail and certain estimates suggest that it will comprise one-third of sales by 2024. This growth is a result of the growing acceptance of e-commerce by consumers as well as technological advances.
In the UK 57% of shoppers who shop online say convenience is the primary reason they shop online. The 48% who say it's easier to find bargains and special deals and the 37% who say there is a greater range of merchandise available online are behind. This contrasts with Europe where a higher percentage of shoppers stated lower prices as the primary reason for their choice to shop online.
Online shoppers are also willing to test new brands and products. Online consumers are open to trying new products and brands. Half of them are willing to try them when they shop on marketplaces such as Amazon. UK shoppers are fond of the buy now, pay later checkouts. 29 percent of buyers who shop online have made use of this option in the last year.
Additionally, a strong online return policy is an essential aspect of the ecommerce landscape for the UK. The majority of shoppers (59%) will research the returns policy of a retailer prior purchasing, and a majority will expect the retailer to be responsible for arranging and paying for return shipping.
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